We Stand Behind Our Work
We offer a 90 day limited satisfaction guarantee on our services. If you are not completely satisfied with our recommended products or services we will happily come back and resolve any issue. If we still can not completely satisfy you, and you allowed us to make every effort to correct the problem. SoBellas Home Services will happily remove our recommended equipment and refund the original purchase price less service charges. Let me ask you, who will stand behind their work like that? What’s the risk? We make you happy or we let our competition try. Give us a call.
Choosing repairs or equipment against our professional recommendations does not apply to this guarantee. Products working as designed per manufacture guides excluded. Using product other than designed excluded. Finance fees and un-collectible materials and third party labor excluded. Commercial use including in home day care, multifamily housing and nursing homes excluded.
Labor and Part Guarantee
Our limited labor guaranteed is for one year. Our limited part warranty is 5 years. See restrictions below.
If for some reason the same problem occurs again up to one year after the paid repair, just call us and we will return and fix it without any additional charge. Our guarantee applies to residential equipment only and residential use only. Does not include past manufacture warranty repairs.
New equipment installation, conversions or retrofits carry manufacture warranty only plus a 1 year labor warranty from SoBellas Home Services unless otherwise noted on invoice.
Residential equipment used in a commercial setting: see commercial equipment below.
Commercial equipment carries a 30 day labor guarantee with a manufacture specific warranty on parts. Most manufactures warranty parts for 90 days. This includes in home day care, multifamily and nursing homes.
After the one year anniversary if a part within the 5 year limited part warranty that was purchased from SoBellas Home Services during a repair fails, you will be responsible for any labor, trip or diagnostic charges.
30 Day Guarantee
If a paid repair of an appliance breaks down again during our thirty-day limited warranty period, we will return for free and determine the cause of the problem. If the breakdown has anything to do with the original repair, we will fix it for free! If the machine has another problem, we will treat the repair as if we had diagnosed both problems at the same time and price it accordingly. You pay the same amount had we made the complete diagnosis on the first trip to your house. If the machine is not worth spending any additional money on, we will remove any parts we installed and give you back the original repair cost, less the regular service call charge.
After our 30 day limited warranty there is no warranty against additional or more extensive repairs, against other problems that may occur on the same machine (even if involving identical symptoms), or against incidental damages.
Warranty Cancellation
Warranty may be canceled at the sole discretion of SoBellas Home Services in the event that any balance due to SoBellas Home Services is open after 30 days or if customer’s check is returned by their bank. Automatic cancellation will occur if an account is placed in collections. Customer’s signature on invoice is required for warranties to be valid. Warranty repairs or concession repairs either by the manufacture or SoBellas Home Services carry no warranty. Any and All Past due accounts void all warranties even if not related to said repairs.
Parts No Longer Available
SoBellas Home Services‘s obligation under this limited warranty will expire in the event a part is no longer available from the original manufacturer or able to be rebuilt/repaired.
Exclusions
Warranty excludes cosmetic faults, consumables, customer abuse, leak stop, uv filter dryers, freon and customer or manufacture supplied parts. No warranty on water filters, cosmetic parts or non-functional parts, such as but not limited to; glass cook tops, glass, trim, knobs, panels, racks, tanks, tubs, baskets, structural parts, doors, door liners, shelves, ice bins etc. All parts installed while under manufacturer’s warranty or service agreement, carry no warranty after manufacturer’s warranty or service agreement expires. Concession calls carry no warranty. Manufacture warranty only on all accessories. This limited warranty is given only to the original customer and we shall not be liable to third parties, NOR SHALL SoBellas Home Services BE LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES, except for the limited warranty set forth above. THERE ARE NO OTHER WARRANTIES OR GUARANTEES, EXPRESSED OR IMPLIED, AND WE SPECIFICALLY MAKE NO WARRANTY WITH RESPECT TO MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. We do not make any guarantee with respect to any other parts. This warranty applies to labor provided during normal working hours only. Additional charges will apply for other than normal working hours. We assume no liability nor make any guarantee for any loss, including food, business or money caused by a failed part or repair or any delays.
Parts must be purchased from SoBellas Home Services and installed by SoBellas Home Services for any limited warranty to be valid. Parts purchased outside of SoBellas Home Services have no labor or part warranty. Trip charges are not waived for consumer or manufacture supplied parts. Warranty void if unauthorized service is performed. Warranty is valid only if SoBellas Home Services renders repairs. Not responsible if unauthorized servicer or customer replaced warranty parts. Parts purchased from our online part store carry the manufactures warranty only and returns must be processed through same means. Our online part store is hosted by Marcone Supply. Marcone and or the manufacture is responsible for all online part sales, returns and warranties. See conditions of use from the online store for more information.
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